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MEI Installs New Controller at Morson Ario
In 1988, MEI manufactured and installed a 2 stop hydraulic passenger elevator at the Morson Ario VFW Post 950 in Mankato, MN. Since then, MEI has been performing regularly scheduled preventative maintenance in order to ensure a smooth-running elevator.
In March 2020, MEI responded to a trouble call and after surveying the problem, it was found that the controller was obsolete and could not be repaired. The installation of a new VHC-102 controller was recommended, and because the Morson Ario has a long-lasting relationship with MEI and Vertitron, they trusted MEI to move forward with the repair.
MEI was able to get the new controller ordered and installed within one month. Normal turn around for a repair like this usually takes six to eight weeks. This was a huge win for both MEI and the Morson Ario, as this is the only elevator in the building, and it gets used frequently. After all was said and done, the customer was extremely happy with the quick response time and continues to count on MEI for all of their service and repair needs.
The MEI team that worked on this project consisted of: Account Manager Kirk Yungerberg, Field Superintendent Rick LaRock, Mechanic Mike Anderson and Apprentice Andy MacGregor.
MEI Completes Modernization at MCIT
Minnesota Counties Intergovernmental Trust (MCIT) has been a customer with MEI since 2012 and they have duplex MEI passenger cabs on service. While working with MEI Account Manager Katie Zellmer, the customer took a proactive route to replace their obsolete VCS-1 controllers before there were issues replacing them. During this modernization, MEI also replaced the door operators, clutches and installed all new wiring.
While this was project itself was not unique, it sure made a positive impact on the customer. When COVID-19 hit, MCIT had a strict protocol in place. Mechanic Matt Palmer and his apprentice Andy Macgregor went above and beyond to make sure these protocols were followed. The MEI crew went out of their way to make sure the customer was comfortable and displayed true interest in what was important to MCIT.
In addition to being mindful of COVID protocols, MCIT was thoroughly impressed with not only MEI’s work, but also the way the mechanics took care of their job site.
MCIT Facility Manager Kevin Coleman went on to say, “I am very mindful of our building appearance. Matt was respectful of this fact and did his part to help keep the building clean and presentable in the wake of performing many dust and dirt related tasks throughout the job. Safety and wellness is also high priority at MCIT and Matt took this seriously as well. I had complete trust that Matt was performing all aspects of the job with safety in mind and no risk factors involved. Chad Tupper, who is our normal technician, sets the bar pretty high for customer satisfaction and I have been extremely happy with the work he does for us, and though they perform different duties, Matt follows in his footsteps with his customer service. Rob Wadel is right there with them on meeting all our needs. Katie Zellmer rounds out the team that makes MEI a true pleasure to work with. Thanks for making our continued relationship with MEI valued and appreciated.”
At MEI, we pride ourselves on customer service and do what we can to maintain relationships with our customers. From having open and clear communication about the project to following new protocols during uncertain times, we strive to make a difference and continue to be a team that will always be “Working Together To Be The Best.”
Hear What Our Satisfied Customers Have To Say
Great people and very thorough! Quality work in a very timely manner.
– Andy B. (Google Review)
MEI is a trusted vendor. Their account manager is quick to respond to our questions and facility needs. Their technicians provide helpful education and common-sense preventive maintenance and repairs.
– Daniel T. (Google Review)